IT Support Officer
Posted 1 day ago by Jobserve
Negotiable
Undetermined
Hybrid
Hutton, Essex
Summary: The IT Support Officer role involves providing first-line technical support within a busy Digital, Data & Technology team. The position focuses on delivering high-quality IT service desk functions while ensuring a positive user experience. Candidates should be technically confident with Microsoft technologies and possess strong problem-solving and communication skills. The role offers hybrid working arrangements with a preference for on-site presence.
Key Responsibilities:
- Providing first-line support via service desk
- Troubleshooting hardware and software issues
- Supporting users with Microsoft-based technologies
- Assisting with hardware setup, commissioning, and decommissioning
- Maintaining accurate records of incidents and resolutions
- Delivering excellent customer service at all times
Key Skills:
- Technically confident with Microsoft technologies
- A strong problem-solver with a proactive approach
- Customer-focused with excellent communication skills
- Able to manage multiple tasks in a fast-paced environment
- Keen to learn and develop new skills
- Understanding of ITIL frameworks (desirable)
Salary (Rate): £15.99 hourly
City: Hutton
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
37 Hours per Week
£15.99 PAYE
Are you a hands-on IT professional who enjoys problem-solving and delivering excellent customer service? This is a great opportunity to join a forward-thinking Digital, Data & Technology team, supporting users across a busy organisation.
The Role
You ll play a key role in delivering a high-quality IT Service Desk function, providing first-line technical support while ensuring a positive user experience.
Working closely with Technical Analysts, you ll support a wide range of IT activities including:
- Providing first-line support via service desk
- Troubleshooting hardware and software issues
- Supporting users with Microsoft-based technologies
- Assisting with hardware setup, commissioning, and decommissioning
- Maintaining accurate records of incidents and resolutions
- Delivering excellent customer service at all times
About You
We re looking for someone who is:
- Technically confident with Microsoft technologies
- A strong problem-solver with a proactive approach
- Customer-focused with excellent communication skills
- Able to manage multiple tasks in a fast-paced environment
- Keen to learn and develop new skills
Desirable:
- Understanding of ITIL frameworks
Additional Information
- Hybrid working available (preference for on-site presence)
- Teams interview process
- Immediate start preferred