Summary: The role of IT Support/Network Engineer involves providing on-site support for casual freelancing tasks related to IT and networking. The technician will handle L1 and L2 support tasks, including desktop support and hardware installation, while working according to their availability. The position requires expertise in various IT systems and customer service skills to assist with technical issues.

Key Responsibilities:

• Provide on-site IT and network support for casual freelancing tasks.
• Handle L1 and L2 IT/networking tasks, including desktop support and hardware installation.
• Assist with server/rack hardware issues and provide console access to routers, switches, and firewalls.
• Manage tickets dispatched based on area and availability, including weekdays and weekends.

Key Skills:

• Expertise in System Desktop Administration and Customer Service.
• Knowledge of Incident/Change/Release management.
• Support for third-party applications on Windows platforms.
• Certification in IT Infrastructure Library and Windows Server Administration.
• Understanding of DHCP, DNS, IP addressing, and wireless LAN issues.
• Technical troubleshooting experience with various operating systems including iOS, Android, Windows, and Blackberry.

Salary (Rate): undetermined

City: Dundee

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT