This IT Support role in London is all about keeping things running smoothly in the Financial Services industry. You'll be the go-to person for solving technical issues and ensuring the technology systems are working efficiently.
Client Details: A company in the Financial Services industry based in London.
Description
- Own incidents and service requests through to successful resolution
- Provide advanced remote and onsite support for Windows, macOS, and mobile devices
- Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
- Diagnose and resolve issues across endpoint management platforms such as Intune and SCCM
- Support video conferencing and collaboration technologies
- Perform structured troubleshooting using logs, event viewers, and device management tools
- Manage escalations while maintaining ownership through to completion
- Create and maintain knowledge articles and operational documentation
- Contribute to continuous service improvement initiatives
- Support onboarding and offboarding processes, including user access and device provisioning
- Communicate technical updates clearly to end users and stakeholders
Profile: A successful IT Support should have:
- Experience delivering Level 2 technical support
- Strong knowledge of Windows 11, macOS, and iOS support
- Proven Microsoft 365 troubleshooting experience
- Experience with Intune, SCCM, device compliance, and application deployment
- Familiarity with ITSM platforms, ideally Jira Service Management
- Strong ticket management, prioritisation, and documentation skills
- Understanding of SLA-driven support environments
- Excellent communication and customer service skills
- Experience supporting senior stakeholders or VIP users is advantageous
- Knowledge of Jamf for macOS management is beneficial
- Understanding of identity and access management concepts including SSO and MFA
- Exposure to security technologies such as Zscaler and CrowdStrike
- ITIL certification or practical ITIL experience preferred
- Experience creating knowledge documentation and reducing recurring issues
Job Offer
- Daily rate of £200 outside IR35.
- Temporary position in the Financial Services industry.
- Opportunity to work in London, a major financial hub.
Rate:
£201/day
Location:
London
IR35 Status:
Outside
Remote Status:
Not specified
Industry:
IT
Seniority Level:
Mid-Level