IT Support

IT Support

Posted 1 week ago by 1754024693

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£140 Per day
Inside
Onsite
Bath
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Business Operations Computer Hardware Information Technology Infrastructure Library Microsoft 365 Microsoft Office Microsoft Office 365 Microsoft Windows Mobile Devices Technical Assistance

Summary: The role of IT Support involves providing first-line technical assistance to users facing hardware, software, and network issues. The technician will ensure minimal disruption to business operations by diagnosing and resolving technical problems efficiently. This position is office-based in Bath and classified as inside IR35. The role requires strong communication skills and a basic understanding of IT systems.

Key Responsibilities:

  • Diagnose and resolve basic technical issues (e.g. login problems, printer errors, software glitches)
  • Log and track support tickets, ensuring timely resolution or escalation
  • Set up and configure desktops, laptops, and mobile devices
  • Assist with password resets, account unlocks, and user access setup
  • Provide support for Microsoft Office 365, Windows OS, and common applications
  • Maintain accurate documentation of issues and solutions
  • Escalate complex problems to 2nd or 3rd line support teams

Key Skills:

  • Strong communication and interpersonal skills
  • Basic understanding of Windows, macOS, and networking fundamentals
  • Ability to troubleshoot hardware and software issues
  • Organised, proactive, and able to prioritise tasks
  • Previous experience in IT support or customer service (1–2 years preferred)
  • Relevant certifications (e.g. CompTIA A+, ITIL Foundation) are a plus

Salary (Rate): £140 per day

City: Bath

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Entry Level

Industry: IT

Detailed Description From Employer:

Hays are now looking for an IT Support for one of our local clients:

£140 per day (Inside IR35)
Office-Based

Location is Bath

As a 1st Line IT Support Technician, you will be the first point of contact for users experiencing technical issues. You’ll provide prompt and effective support for hardware, software, and network-related problems, ensuring minimal disruption to business operations.

Key Responsibilities

  • Diagnose and resolve basic technical issues (e.g. login problems, printer errors, software glitches)
  • Log and track support tickets, ensuring timely resolution or escalation
  • Set up and configure desktops, laptops, and mobile devices
  • Assist with password resets, account unlocks, and user access setup
  • Provide support for Microsoft Office 365, Windows OS, and common applications
  • Maintain accurate documentation of issues and solutions
  • Escalate complex problems to 2nd or 3rd line support teams

Skills & Qualifications

  • Strong communication and interpersonal skills
  • Basic understanding of Windows, macOS, and networking fundamentals
  • Ability to troubleshoot hardware and software issues
  • Organised, proactive, and able to prioritise tasks
  • Previous experience in IT support or customer service (1–2 years preferred)
  • Relevant certifications (e.g. CompTIA A+, ITIL Foundation) are a plus

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to jonathan.davies1@hays.com.

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