IT Support / EUC Specialist - Backfill / Freelance
Posted Today by TECEZE
Negotiable
Undetermined
Undetermined
Kenilworth, England, United Kingdom
Summary: The IT Support / EUC Specialist role involves managing IT Service Management operations with a focus on End User Computing and Deskside support services. Candidates should possess hands-on experience with desktop support technologies, troubleshooting skills, and a strong customer service orientation. The position requires effective communication with stakeholders and a solid understanding of ITIL Service Management processes. The role also includes managing the lifecycle of laptops and mobile devices, ensuring systems are updated and operational.
Key Responsibilities:
- Manage IT Service Management operations in End User Computing and Deskside support services.
- Assemble and re-seat hardware components and perform system recalibration.
- Troubleshoot network issues and utilize remote support tools.
- Handle OS installations, patches, and package troubleshooting.
- Coordinate maintenance of conference room devices and non-network devices.
- Ensure workstations are updated with the latest antivirus and patches.
- Manage asset inventory and follow laptop reclamation processes.
- Oversee the lifecycle of laptops and mobile devices, including imaging and allocation.
- Communicate effectively with stakeholders regarding issues and solutions.
Key Skills:
- 3 to 4 years of experience in IT Service Management operations.
- High-level understanding of desktop support technologies and infrastructure components.
- Experience with SCCM/Ivanti/Intune for deployments.
- Strong troubleshooting skills for OS and network issues.
- Excellent communication skills, both written and oral.
- Knowledge of ITIL Service Management Lifecycle framework.
- Experience in managing asset inventory and lifecycle processes.
- Customer service focus and ability to manage stakeholders.
Salary (Rate): undetermined
City: Kenilworth
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Title: IT Support / EUC Specialist - Backfill
Location: CV8 2TQ, Kenilworth, England, United Kingdom
SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards. Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans. Network understanding & troubleshooting skills. Experience in usage of SCCM/Ivanti/Intune for deployments and installations. Experience in OS installation, handling OS related issues and troubleshooting of issues. Experience in patches and package installation & troubleshooting. Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed Service Operation. Excellent English communication skills, both written and oral and analytical skills. Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills. Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc. Housekeeping activities such as space reclamation, profiles archiving Software installations