Job Description
This is a hands-on, on-site field support role.
You'll travel between several sites in South London and fix hardware, software and network issues for end users.
You'll be the first point of contact on site and work on your own most of the time, so you need to be comfortable managing your own workload and deciding what comes first.
Day to day you'll handle first and second line support.
You'll build, image and deploy Windows 11 desktops, laptops and thin clients.
You'll install and move kit like printers, displays and peripherals, and set up iOS and Android tablets and phones through Intune or a similar MDM tool.
There's some basic network work too, such as patching, VLAN changes and connectivity troubleshooting.
You'll also manage accounts in Active Directory and Entra ID, keep asset records up to date and log everything in the service desk system.
Key skills
- Proven experience as a field engineer or in a multi-site desktop support role
- Windows 11 and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Device imaging and deployment (Windows Autopilot, Intune or SCCM)
- Active Directory and Microsoft Entra ID, including users, groups and group policy
- iOS and Android device setup and restrictions through Intune or a similar MDM platform
- Networking basics: DNS, DHCP, VLANs, patching, plus network printers and print servers
- Remote Desktop Services (RDS) and thin clients
- Full UK driving licence, access to a vehicle and eligibility for an enhanced DBS check