Summary: The IT Support Engineer role offers a contract opportunity within an Academy Trust focused on integrating technology into its strategic framework. The position involves providing first and second line support, both remotely and on-site, while ensuring adherence to service level agreements. Candidates will support various Microsoft technologies and be part of a dedicated technical team. This role requires a customer-centric approach and a proven background in technical support.

Key Responsibilities:

• Provide 1st and 2nd line support via remote and onsite methods, including site visits.
• Deliver excellent technical support while adhering to agreed service level agreements (SLAs).
• Support Microsoft technologies such as Windows Server, Active Directory, Office 365, and Azure services.
• Contribute to the team by delivering technical support services.

Key Skills:

• Proven technical support experience with Microsoft technologies.
• Enhanced DBS check on the Update platform.
• Experience working on a Service Desk or providing remote support.
• Customer-centric view to ensure effective service delivery.
• Microsoft certifications (nice to have).
• Experience in the education sector (nice to have).

Salary (Rate): 200

City: Wakefield

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT