Responsibilities
- Record and sole service desk queries following standard procedure
- Using departmental procedures, set-up of PC hardware and software
- Call coverage of the service desk and out of hours support as required
- Monitor and update the Global Service Desk ITSM system
- Escalation of tickets to Senior Analyst where necessary
- Work closely with Engineering and Implementation Teams
- Resolve network and systems issues affecting business systems
- Raise incident notifications and restore services
Key Skills & Experience
- Strong knowledge of Active Directory, user account administration and permissions management
- Windows operating systems and M365 applications
- Experience working with ITSM tools
- SCCM and PowerShell scripting
- ITIL experience highly desirable
- Experience maintaining high service levels and working in a high availability environment
- Ability to prioritise competing demands and manage multiple support requests.
- Willing to work in an environment where it may be necessary (from time to time) to work flexibly or additional hours depending on the reasonable demands of the Company.
- Industry certifications such as CompTIA A+, Network+, ITIL and Microsoft certifications would be advantageous.
- Excellent communication skills
Location:: Cambridgeshire
Rate:
£40,000/year
Location:
Cambridgeshire
IR35 Status:
Fixed-Term
Remote Status:
Not specified
Industry:
IT
Seniority Level:
Mid-Level