IT Support Engineer

Overview

We are looking for an experienced IT Care Agent who enjoys combining technical support with a strong customer-focused approach.

In this role, you will be the first point of contact for end users, ensuring colleagues can work efficiently by providing high-quality IT support both remotely and on-site.

You will operate in a diverse IT environment, collaborating with infrastructure, networking, workplace, and service management teams while supporting a broad range of technologies and end-user services.

Key Responsibilities

• Act as the primary IT contact for internal users across the organization.
• Provide support for PCs, laptops, mobile devices, Microsoft 365, and meeting room technologies.
• Deliver both remote and on-site support directly to end users.
• Prepare, configure, and deploy IT equipment for new employees.
• Support onboarding activities and ensure a smooth user experience for new joiners.
• Manage incidents and service requests while maintaining a high level of customer satisfaction.
• Collaborate with infrastructure and other IT teams to resolve technical issues.
• Contribute to documentation, knowledge sharing, and continuous service improvement initiatives.

Required Profile

• Bachelor's degree in IT or equivalent practical experience.
• Minimum 3 years of experience in an IT Support, Service Desk, or End-User Support role.
• Good knowledge of Windows environments, Microsoft 365, and mobile device support.
• Familiarity with Active Directory, Entra ID, Exchange Online, and ITIL principles.
• Fluent Dutch with a strong professional level of French and English.
• Strong customer-service mindset and excellent communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proactive, solution-oriented, and a collaborative team player.

Technical Environment

• Microsoft 365
• Windows Operating Systems
• Active Directory
• Microsoft Entra ID
• Exchange Online
• Mobile Device Support
• Meeting Room Technologies
• ITIL-based Service Management

Interview Process

• Initial HR interview via Teams (approximately 1 hour).
• Technical interview with the hiring manager on-site (approximately 1 hour).

What's in It for You?

• Opportunity to work on impactful and business-critical IT support services.
• Exposure to a broad and evolving IT landscape.
• Collaboration with experienced IT professionals across multiple disciplines.
• Agile and team-oriented working environment.
• Long-term mission with potential extension opportunities.
• Ideal for IT Support Engineers, Service Desk Analysts, IT Care Specialists, Workplace Support Engineers, and End-User Support Professionals seeking a highly visible, user-focused role in Brussels.