Summary: The IT Support Engineer role involves providing technical support and maintaining IT systems for a leading global organization on an initial 6-month contract. The position requires expertise in cybersecurity compliance and offers a hybrid working arrangement. Candidates will be responsible for both remote and on-site support, depending on task requirements.

Key Responsibilities:

• Provide remote and on-site IT support to end users
• Manage user accounts and access control
• Troubleshoot and optimise computer systems
• Install, upgrade, and configure hardware/software
• Maintain networks, endpoints, and security systems
• Assist with phishing simulations and cyber awareness campaigns
• Ensure devices are patched and compliant

Key Skills:

• Experience with Office 365, Azure AD & Microsoft Intune
• Experience with IT Service Desk tools (eg AutoTask, SolarWinds, ConnectWise)
• Strong troubleshooting skills across PCs, Servers, networks & Firewalls
• Understanding of networking concepts & cybersecurity frameworks (NIST, ISO27001)
• Knowledge of PowerShell or other Scripting languages (desirable)

Salary (Rate): £200

City: Swansea

Country: UK

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT