Summary: We are looking for a proactive IT Support Engineer for a 3-month contract in Port Talbot, Wales. The role involves managing IT support tickets, providing both onsite and remote support, and ensuring the resolution of technical issues. The ideal candidate will collaborate with stakeholders to deliver high-quality support and maintain customer satisfaction.

Key Responsibilities:

• Manage ticket queues through ServiceNow, ensuring timely updates and effective resolution to enhance user experience.
• Install, configure, and troubleshoot software and hardware issues.
• Provide onsite support to customers, addressing technical challenges promptly and professionally.
• Handle inbound calls, answer questions, and document troubleshooting steps in the ticketing system.
• Ensure all allocated support tickets adhere to SLA requirements.
• Maintain accurate hardware records in the CMDB.
• Share knowledge and collaborate with team members to strengthen team expertise.
• Provide local and remote desktop support on a day-to-day basis.
• Assist with the "Hands and Eyes" support for network issues as required.

Key Skills:

• Minimum of 2 years of IT experience or equivalent.
• Strong ability to build and maintain relationships with end-users and stakeholders.
• Proven time management skills with the ability to handle multiple tasks efficiently.
• Experience in operating system, application, and hardware installation and troubleshooting.
• Excellent team collaboration skills.
• Familiarity with networking concepts and basic "Hands and Eyes" troubleshooting support.
• Ideally experienced with SCCM.

Salary (Rate): £135

City: Port Talbot

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT