IT Support Engineer

IT Support Engineer Manchester 3 months

My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.

Key responsibilities of the IT Support Engineer:

• Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network.
• Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
• Diagnose and resolve network connectivity and troubleshooting issues.
• Contribute to technology updates and develop ITIL best practices.
• Providing support with additional IT projects.

IT Support Engineer Experience/Technologies:

• Understanding of Windows 10/11 operating system Administration and support
• Microsoft Stack including Office 365 and Intune Administration and support
• Active Directory Administration and management
• Using ticketing system to respond to portal requests User support
• Communication and interpersonal skills.

The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.