IT Support Engineer
Summary: The IT Support Engineer role in Manchester involves managing business-as-usual (BAU) workloads and providing 1st and 2nd line support. The ideal candidate should possess strong interpersonal skills and a commitment to delivering high-quality IT support services. Responsibilities include troubleshooting issues related to various technologies and contributing to IT projects. The position requires a hands-on approach to support end users across hardware, software, infrastructure, and network systems.
Key Responsibilities:
- Provide 1st and 2nd line support to end users across hardware, software, infrastructure, and network.
- Troubleshoot and resolve issues related to M365, Active Directory, and Windows 11.
- Diagnose and resolve network connectivity and troubleshooting issues.
- Contribute to technology updates and develop ITIL best practices.
- Providing support with additional IT projects.
Key Skills:
- Understanding of Windows 10/11 operating system administration and support.
- Microsoft Stack including Office 365 and Intune administration and support.
- Active Directory administration and management.
- Using ticketing system to respond to portal requests for user support.
- Communication and interpersonal skills.
Salary (Rate): £215.00 Daily
City: Manchester
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
IT Support Engineer Manchester 3 months
My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.
Key responsibilities of the IT Support Engineer:
Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network.
Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
Diagnose and resolve network connectivity and troubleshooting issues.
Contribute to technology updates and develop ITIL best practices.
Providing support with additional IT projects.
IT Support Engineer Experience/Technologies:
Understanding of Windows 10/11 operating system Administration and support
Microsoft Stack including Office 365 and Intune Administration and support
Active Directory Administration and management
Using ticketing system to respond to portal requests User support
Communication and interpersonal skills.
The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.
Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.
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