IT Support Engineer

IT Support Engineer

This client is a Non-profit organisation that supports UK government with their Energy and Net Zero goals. This role sits within the Modern workplace team which supports the end users desktop environments.

Responsibilities

• Provide effective resolution of end user compute issues to a high standard and timely manner for M365 services inc Teams, SharePoint, Exchange, O365
• Accurately document user issues using 3rd party ticketing systems e.g. Service Desk plus
• Configure, monitor and troubleshoot Identity and access management using Microsoft native tools inc Entra, defender etc
• Configure, monitor and troubleshoot mobile and end user compute devices using Microsoft native tools e.g. Intune
• Efficiently & effectively processes user and asset lifecycle management tasks
• Administration of enterprise application assessment and onboarding, inc security reviews, authorisation, and provisioning via SSO/SCIM
• Administration of wider IT support and governance toolsets inc ZTNA/SASE , backups, automated patching and packaging of business apps

Experience required

• A minimum of 3 years' IT desktop support in an enterprise environment (200+ users) including end user account administration, support, systems & device administration and configuration
• Regular hands-on use and good knowledge of Microsoft admin centres (Entra, Intune, M365 , exchange, Teams, SharePoint, security)
• Good written and communication skills