IT Support Engineer

The Role

You'll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices.

Responsibilities include:

• Providing onsite 1st and 2nd line technical support.
• Troubleshooting hardware, software and networking issues.
• Supporting Windows 10/11 and macOS devices.
• Administering Active Directory and Microsoft 365.
• Supporting Exchange Online, Teams, SharePoint and Outlook.
• Building, deploying and configuring laptops and desktops.
• Supporting Microsoft Intune and mobile device management.
• Managing new starter setups and leaver equipment collection.
• Supporting meeting room technology, AV equipment and video conferencing systems.
• Providing printer, mobile device and peripheral support.
• Maintaining accurate asset records.
• Working closely with third-party suppliers and internal infrastructure teams.
• Delivering excellent customer service while working within SLA-driven environments.

About You

You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support.

You'll ideally have experience with:

• 1st and 2nd line IT support.
• Microsoft 365.
• Active Directory.
• Exchange Online.
• Windows 10/11.
• macOS.
• Microsoft Intune or other MDM solutions.
• Laptop imaging and deployments.
• Hardware IMAC activities.
• Mobile device support (iOS & Android).
• Meeting room and AV support.
• Printer support.
• Basic networking (DNS, DHCP, TCP/IP).
• ITIL-based service desk environments.

We're Looking For Someone Who Is

• Customer-focused with excellent communication skills.
• Calm under pressure and able to prioritise effectively.
• Comfortable supporting VIP users.
• Proactive, organised and solutions-driven.
• Equally confident working independently or within a collaborative team.
• Passionate about delivering an exceptional end-user experience.