It Support Engineer
Posted Today by RTL Group Ltd
£30,000 Per year
Undetermined
Undetermined
Hextable, Kent
Summary: The IT Support Engineer role involves providing technical support for various software and hardware applications, managing helpdesk inquiries, and ensuring the functionality of network infrastructure across multiple sites. The position requires a proactive approach to problem-solving and customer service, with responsibilities including account management and documentation maintenance. This full-time role offers flexibility in working hours and requires a minimum of three years of relevant experience.
Key Responsibilities:
- Providing support to Specialist software’s (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit).
- Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
- Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.
- Provision of site setups.
- Provision of mobile phones and associated accessories.
- Active directory account management (including starters/leavers).
- Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems).
- Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).
- Maintain and Improve Departmental documentation.
Key Skills:
- Minimum of 3 years’ practical experience in an IT support / service function role.
- Working knowledge of MS Office products including SharePoint.
- Demonstrable customer service-oriented skills.
- Comfortable working at height (ladders etc.).
- Full Driving License and own car.
- Right to Work in UK documentation.
- Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement.
Salary (Rate): £30,000/year
City: Hextable
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Mid-Level
Industry: IT
Key Tasks and Responsibilities:
- Providing support to Specialist software’s (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit).
- Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
- Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.
- Provision of site setups.
- Provision of mobile phones and associated accessories.
- Active directory account management (including starters/leavers).
- Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems).
- Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).
- Maintain and Improve Departmental documentation.
This is a full-time position, Monday to Friday 9 hours a day, flexible between 7am-6pm dependent on which site you will be visiting.
Competitive salary dependant on experience.
Qualities and Capabilities Required:
- Believe in and uphold our company values.
- Minimum of 3 years’ practical experience in an IT support / service function role.
- Working knowledge of MS Office products including SharePoint.
- Demonstrable customer service-oriented skills.
- Comfortable working at height (ladders etc.).
- Full Driving License and own car.
- Right to Work in UK documentation.
- Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement.