Location
Cambridge 5 days onsite
Start: ASAP
We are looking for a Mac-focused Desktop Support Engineer to join our customer's IT team in Cambridge on an initial 3-month contract.
The environment is approximately 90% Mac/10% Windows, so strong hands-on Mac/macOS support experience is essential.
Key Responsibilities
- Provide 1st/2nd line desktop support, primarily for Mac users
- Manage and resolve tickets through the IT service desk
- Provide face-to-face and walk-up support
- Set up new users and hardware
- Support onboarding and offboarding
- Manage user access and general IT requests
- Troubleshoot Mac hardware and software issues
- Provide a professional, friendly service to users
Essential Experience
- Strong Mac/macOS support experience
- Previous Desktop Support/IT Support experience
- Good troubleshooting skills
- Excellent communication and people skills
- Comfortable working onsite and dealing directly with users
Desirable: Microsoft Entra ID, Cisco and MDM experience.
The customer is open to someone junior/early in their career who is technically capable, keen to learn and has strong people skills.
ASAP start Cambridge 5 days onsite
Rate:
Not specified
Location:
Cambridge
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Entry Level