IT Support Engineer (Cambridge)

Robert Half has partnered with a leading technology consultancy that is looking to engage an experienced IT Support Engineer on an initial 3-month contract, based in Cambridge.

The successful candidate will provide hands-on IT support, helping to maintain and troubleshoot the organisation's IT environment while ensuring users receive a high standard of technical support.

This is an excellent opportunity for an IT Support Engineer with strong Microsoft 365, networking and unified communications experience to join an established technology environment.

Key Responsibilities:

• Provide 1st and 2nd line IT support to end users, resolving hardware, software and connectivity issues.
• Support and troubleshoot the Microsoft 365 suite, including Outlook, Teams, SharePoint and OneDrive.
• Assist with network troubleshooting, including LAN, WAN, Wi-Fi and general connectivity issues.
• Provide support for Cisco Webex, including meeting rooms, conferencing and user access.
• Support and troubleshoot Unity communications platforms.
• Diagnose and resolve technical issues, escalating more complex incidents where required.
• Manage user accounts, permissions and access requests.
• Ensure incidents and service requests are accurately recorded and updated.
• Work collaboratively with internal IT teams to maintain service delivery and minimise disruption.

Essential Skills & Experience

• Proven experience working within an IT Support Engineer or IT Support Analyst position.
• Strong working knowledge of the Microsoft 365 suite.
• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP and connectivity troubleshooting.
• Experience supporting Unity communications platforms.
• Experience supporting Cisco Webex.
• Strong troubleshooting and problem-solving capabilities.
• Excellent communication and stakeholder management skills.

Contract Details

• Initial duration: 3 months.
• Location: Cambridge.
• Working arrangement: Hybrid | 3 days onsite