IT Support Engineer - 3 days per week
Summary: The IT Support Engineer role involves providing Smart Hands support for a key customer in London on a 6-month contract basis, working three days a week. The position requires proactive user support, troubleshooting desktop and application issues, and managing tickets using HaloPSA. The successful candidate will demonstrate strong communication skills and the ability to work independently in a hybrid working environment.
Key Responsibilities:
- Provide onsite user support and assist with day-to-day IT projects and tasks.
- Troubleshoot desktop and application issues.
- Provide Level 1-2 support remotely.
- Manage tickets and track incidents using HaloPSA.
- Access and utilize the customer knowledge base.
Key Skills:
- Experience in Desktop Support, IT Support, Service Desk or Smart Hands roles.
- Strong Level 1-2 troubleshooting skills.
- Experience supporting Windows and Microsoft 365 environments.
- Excellent communication and customer service skills.
- Ability to work independently and take ownership of tasks.
- Proactive, reliable and professional approach.
Salary (Rate): undetermined
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
IT Support Engineer (Smart Hands) - 6 Month Contract (3 days per week)
Location: London
Duration: 6 months
Working Pattern: 3 Days Per Week (2 Days Onsite/1 Day Remote)
We are looking for a proactive and customer-focused IT Support Engineer to provide Smart Hands support for a key customer in London. The role will involve onsite user support, assisting with day-to-day IT projects and tasks, troubleshooting desktop and application issues, and providing Level 1-2 support remotely. The successful candidate will use HaloPSA to manage tickets, track incidents, and access the customer knowledge base.
Key Requirements
- Experience in Desktop Support, IT Support, Service Desk or Smart Hands roles.
- Strong Level 1-2 troubleshooting skills.
- Experience supporting Windows and Microsoft 365 environments.
- Excellent communication and customer service skills.
- Ability to work independently and take ownership of tasks.
- Proactive, reliable and professional approach.
Technology Environment
- Microsoft 365, Teams, OneDrive
- HaloPSA
- GlobalProtect VPN
- Mimecast
- ManageEngine
- Rapid7
- Sophos Security Solutions
- Chrome, Edge, Firefox
- Adobe Acrobat Reader
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
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