Summary: The IT Support Engineer role based in Melksham, near Bath, involves providing 1st and 2nd line support in a hybrid working environment. The position requires strong problem-solving abilities and excellent communication skills, with a focus on IT service delivery and cloud environments. Initially offered as a 6-month contract, there is potential for extension or a permanent position. Candidates should have experience in troubleshooting complex technical issues and administering IT services proactively.

Key Responsibilities:

• Act as a technical point of escalation for incidents, requests, and problems.
• Proactively administer and maintain IT services.
• Troubleshoot complex technical issues.
• Collaborate effectively with team members and stakeholders.
• Ensure excellent IT service delivery, preferably aligned with ITIL practices.
• Work within a Cloud First environment.

Key Skills:

• Strong problem-solving skills.
• Excellent communication and collaboration skills.
• Understanding of IT service delivery, preferably ITIL.
• Experience in a Cloud First environment.
• Technical support experience in 1st and 2nd line roles.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT