IT Support Engineer - 12 Month FTC - London - £40,000 per annum - 5 Days Onsite

IT Support Engineer - 12 Month FTC - London - £40,000 per annum - 5 Days Onsite

TrinIT Talent are looking for an IT Support Engineer to join our customer's team based in Central London. This is a 12-month fixed-term contract paying £40,000 per annum and requiring 5 days per week onsite.

You will provide hands-on 1st, 2nd and 3rd line technical support across a busy Microsoft environment, supporting users at all levels including VIPs and taking ownership of incidents through to resolution.

Key responsibilities:

• Provide 1st, 2nd and 3rd line desktop and end-user support.
• Troubleshoot Windows desktops, laptops, hardware and software issues.
• Support Microsoft 365, Teams, Exchange, Active Directory and Intune.
• Manage incidents and requests through ServiceNow.
• Configure, deploy and manage laptops, desktops and mobile devices using Microsoft Intune.
• Support software deployments, upgrades and endpoint management.
• Provide Active Directory administration including users, groups and password resets.
• Support printers, meeting room technology and video conferencing.
• Troubleshoot VPN, TCP/IP and network connectivity issues.
• Investigate and resolve complex technical issues and escalations.
• Provide professional face-to-face support to users and VIP stakeholders.

Key skills:

• Strong 1st, 2nd and 3rd Line IT Support experience.
• Windows 10/11.
• Microsoft 365/Office 365.
• Microsoft Intune/Endpoint Manager.
• Active Directory.
• Microsoft Teams and Exchange.
• ServiceNow or similar ITSM platform.
• Endpoint and device management.
• TCP/IP, networking and VPN troubleshooting.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.

If you feel you have the right experience for this role, please get in touch by sending your CV in word format to (see below)

TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds.