IT Support Consultant (EUC)

Key Skills & Requirements:

• Administer and support Palo Alto GlobalProtect remote access infrastructure.
• Configure and troubleshoot GlobalProtect client deployments, authentication methods, certificates, and connectivity issues.
• Manage VPN profiles, policies, client settings, and endpoint compliance integration.
• Investigate and resolve VPN connectivity, performance, and authentication incidents.
• Work with Network and Security teams to implement secure remote access solutions.
• Support migration projects involving VPN, ZTNA, Prisma Access, and remote connectivity services.
• Package, deploy, and maintain endpoint software using Microsoft Intune.
• Support Windows 10 and Windows 11 devices, including laptops, desktops, kiosks, and remote devices.
• Configure and manage Microsoft Intune policies, compliance policies, configuration profiles, and application deployments.