IT Support Analyst
Posted 1 week ago by REED Technology
Negotiable
Inside
Onsite
Nottingham, Nottinghamshire, UK
Summary: The IT Support Analyst role in Nottingham is designed for an enthusiastic individual eager to provide first-line IT support in a busy onsite environment. The position requires hands-on IT knowledge or relevant training, with a focus on customer service and problem-solving. This is a full-time, rolling contract for three months, ideal for someone looking to develop a career in IT support. The role involves troubleshooting, configuring devices, and managing service desk tickets while delivering excellent customer service.
Key Responsibilities:
- Providing first-line IT support to end users across the site
- Troubleshooting hardware and software issues
- Setting up and configuring laptops, desktops, and user accounts
- Supporting printers, handheld devices, and warehouse tech systems
- Logging and managing tickets through the service desk system
- Delivering excellent customer service with every interaction
Key Skills:
- Some IT experience (placement, internship, helpdesk, or personal projects) OR relevant IT qualification
- Strong customer service or customer-facing experience (retail, hospitality, call centre, etc. all welcome!)
- A proactive attitude and willingness to learn
- Good problem-solving skills and attention to detail
- Reliable and comfortable working fully onsite
Salary (Rate): £19.50 Hourly
City: Nottingham
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Entry Level
Industry: IT
Detailed Description From Employer:
IT Support Analyst
Nottingham (On-site)
18.00 - 19.50 per hour (Umbrella)
Full-time contract role (3 month rolling)
We're hiring an enthusiastic and customer-focused IT Support Analyst to join a busy, fast-paced onsite environment in Nottingham.
This is a fantastic opportunity for someone with some hands-on IT knowledge (or relevant training) who is eager to learn, develop new skills, and build a career in IT support.
Responsibilities:
- Providing first-line IT support to end users across the site
- Troubleshooting hardware and software issues
- Setting up and configuring laptops, desktops, and user accounts
- Supporting printers, handheld devices, and warehouse tech systems
- Logging and managing tickets through the service desk system
- Delivering excellent customer service with every interaction
Skills and Experience
- Some IT experience (placement, internship, helpdesk, or personal projects) OR relevant IT qualification
- Strong customer service or customer-facing experience (retail, hospitality, call centre, etc. all welcome!)
- A proactive attitude and willingness to learn
- Good problem-solving skills and attention to detail
- Reliable and comfortable working fully onsite
If you have the relevant skills and experience for the role, please apply using the link provided.