IT Support Analyst - SC Cleared required
Technologies: Windows, Active Directory, Microsoft Office 365, ServiceNow, LAN/WAN, Networking, Server Support, Backup Solutions, IT Security, Hardware & Software Support.
Location: Luton area – site-based
Contract: 6 months
IR35: Inside IR35
SC Clearance required for this role
We are looking for a hands-on IT Support Analyst to provide 1st and 2nd line IT support across a busy operational site.
You will be responsible for supporting end users, maintaining IT hardware and infrastructure, troubleshooting technical issues and helping deliver site-based IT projects.
Key Responsibilities
- Provide desk-side and 1st/2nd line IT support.
- Troubleshoot hardware, software, server and network issues.
- Support Windows devices, Active Directory and Microsoft applications.
- Assist with infrastructure, backup, printing and mobile device support.
- Support IT security, endpoint compliance and disaster recovery activities.
- Manage IT incidents, documentation and user training.
- Assist with hardware/software procurement and infrastructure projects.
Experience Required
- Previous experience in an IT Analyst, IT Support or Infrastructure Support role.
- Strong Windows, hardware and software troubleshooting skills.
- Knowledge of Active Directory and Microsoft applications.
- Exposure to networking, servers, backups and ITSM tools such as ServiceNow.
- Good communication skills and a confident, customer-focused approach.
Security Clearance
SC clearance will be required. Candidates must be UK nationals and hold the appropriate clearance.
This is an excellent opportunity for an IT professional to join a busy site-based team on an initial 6-month contract.