IT Support Analyst
Summary: The IT Support Analyst role at an automotive component manufacturer involves serving as the first point of contact for IT users, providing technical support, and managing user access. The position requires a basic understanding of IT concepts and a commitment to resolving issues efficiently. The ideal candidate will report to the IT Manager and be responsible for incident management and user account management. Travel between sites in the North West and West Midlands is expected.
Key Responsibilities:
- Incident and request management – logging and tracking user issues ensuring all incidents are assigned with the correct priority.
- Technical support – resolve common IT issues with hardware, software and network connectivity.
- User access management – The creation and deletion of user accounts.
Key Skills:
- Basic understanding of IT concepts.
- Proven ability to own tasks and see them through to completion.
- Willingness to develop deeper technical competence.
- Educated to a minimum of CompTIA level.
Salary (Rate): £33,000.00 yearly
City: Liverpool
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Ensure all your application information is up to date and in order before applying for this opportunity. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes
Salary: £28,000 - £33,000 p.a.
Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician
The Role
Reporting into the IT Manager you will have the following duties:
- Incident and request management – logging and tracking user issues ensuring all incidents are assigned with the correct priority.
- Technical support – resolve common IT issues with hardware, software and network connectivity.
- User access management – The creation and deletion of user accounts.
The Person
Educated to a minimum of CompTIA level you will have the following experience:
- A basic understanding of IT concepts with a willingness to develop deeper technical competence.
- Proven ability to own tasks and see them through to completion.
- Willingness to travel between your main site in the North West to the sister plant in the West Midlands.
To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details
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