Summary: The IT Support Analyst role involves providing technical support to clients, troubleshooting issues, and ensuring the smooth operation of IT systems. The ideal candidate will possess strong technical skills and a passion for assisting others. This position is part of a company dedicated to delivering exceptional IT support and fostering professional growth. The role is offered on a temporary contract basis with potential for extension.

Key Responsibilities:

• Provide first-line support to clients via phone, email, and in-person.
• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Assist with the setup, configuration, and maintenance of IT equipment.
• Perform routine system checks and updates to ensure optimal performance.
• Document and track issues using the ticketing system.
• Collaborate with other IT team members to address complex problems.
• Train and support users on various IT systems and applications.

Key Skills:

• Proven experience in an IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Salary (Rate): £18

City: Liverpool

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT