The role
You'll provide day-to-day technical support across desktop, endpoint, Microsoft 365 and Windows environments, taking ownership of incidents and service requests through to resolution wherever possible.
You'll also support with identity and access management and work within established ITSM processes.
What we're looking for:
- Strong 1st/2nd Line IT Support or Helpdesk experience
- Solid desktop and endpoint support experience
- Confident supporting Microsoft 365 and Windows
- Experience with identity and access management
- Experience working with ITSM and ticket management systems (Halo preferable)
- Strong customer service and communication skills
- Comfortable supporting end users directly and professionally
- A proactive approach to troubleshooting, with the ability to own tickets through to resolution
Rate:
£200/day
Location:
Glasgow
IR35 Status:
Inside
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Mid-Level