Summary: The role of IT Service Desk Analyst is a 12-month fixed-term contract based in Somerset, with the potential for permanent placement. The position requires on-site work five days a week, focusing on first-line IT support, troubleshooting, and ticket management. Candidates should possess service desk experience and a strong customer service orientation. The role offers benefits such as holiday entitlement, enhanced sick pay, and gym access.

Key Responsibilities:

• First Line IT Support
• Troubleshooting: Hardware and Software
• Respond to tickets efficiently
• IT administration
• Monitor systems and escalate where needed
• Documentation: Maintain and Develop
• Update OS and Software, maintaining security

Key Skills:

• Customer Service experience
• IT Service desk experience: ticketing, troubleshooting, problem solving, escalation
• Multitasking, managing multiple priorities
• Microsoft Office Suite
• ITIL certification (desirable)
• Microsoft 365 environment experience (desirable)
• Qualification or degree in IT, Computing, or related field (desirable)
• Fantastic communicator, with strong attention to detail
• Curious mindset: problem-solving approach
• Eagerness to learn

Salary (Rate): 27000

City: Somerset

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: IT