IT Support Analyst

We are working with a global financial institution to recruit a highly motivated and skilled individual to join their team as a Help Desk Support Analyst. The successful candidate will be responsible for supporting managing directors and trading & investment banking floors globally.

Key Responsibilities:

• Supporting approximately 23,000+ users with over 27,000 desktops, plus laptops, Blackberry, and BYOD devices.
• Be able to demonstrate control over a highly challenging and dynamic environment.
• Function as part of a complete service team providing effective solutions to meet customer needs.
• Identify repetitive faults and implement permanent fixes.
• Contribute to knowledgebase documentation as required.

Desired criteria

• Bachelor's degree or 2+ years of relevant help desk work experience.
• Ability to work in a fast-paced environment handling 30+ calls per day.
• The ability to provide a high level of technical support for trading and investment banking businesses.

Although the role is initially for a 12-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV or call me.

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