Summary: The IT Support Analyst will be responsible for upgrading end users' machines to Windows 11, ensuring a seamless user experience while maintaining security and stability. This role involves working across multiple Weatherbys Bank sites and requires travel as needed. The position is a fixed-term contract starting in May 2025 and concluding by November 2025.

Key Responsibilities:

• Follow step-by-step instructions to upgrade end users’ devices to Windows 11.
• Migrate end users' machine profiles.
• Provide feedback on issues flagged by end users to the core project team for resolution.
• Support the re-build of devices to Windows 11 machines.
• Retain a daily stock inventory of available devices to support the rollout plan.
• Work effectively with product and engineering management to define sprint tasks.
• Document all aspects of work according to Bank standards.

Key Skills:

• Experience working in an IT service desk team.
• Working knowledge of MS Excel.
• Excellent communication and customer service skills.
• Experience of Service Now for asset management (preferred).

Salary (Rate): £31,000

City: Wellingborough

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: IT