Summary: The IT Support Advisor will join the Service Desk Team in Computing and Library Services, providing first-line IT support to university customers through various communication channels. The role requires a customer-focused individual with experience in a busy IT service environment and a commitment to delivering high-quality customer experiences. Candidates must possess relevant qualifications and technical knowledge, particularly in Office 365 and Windows operating systems. This is a fixed-term position for 12 months, with a focus on equality and diversity in the workplace.

Key Responsibilities:

• Provide first-line IT support via telephone, email, and face-to-face interactions.
• Deliver high-quality customer service in a busy IT service environment.
• Assist customers with basic advice and support on IT products, including Office 365 and Windows operating systems.
• Maintain effective communication and interpersonal skills while assisting users.
• Contribute to a diverse and inclusive workplace environment.

Key Skills:

• Minimum of 5 GCSEs at Grade C/4 including English and Mathematics (or equivalent).
• Experience in a busy IT service environment.
• Excellent communication and interpersonal skills.
• Working knowledge of Office 365, Windows 10/11, and iOS operating systems.
• Ability to provide basic advice and support on a range of IT hardware.

Salary (Rate): £30,777

City: Huddersfield

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT