IT Support, 2nd Line Support, Laptop, Refresh, Desktop

Summary: The Support Technician role involves assisting in the efficient delivery and refresh of end-user devices as part of a major technology rollout in a fast-paced IT deployment project. The position requires proactive individuals to manage device logistics, perform hands-on laptop refresh activities, and ensure accurate tracking and reporting of devices. Candidates should be detail-oriented and capable of working both independently and as part of a team. An immediate start is available for this contract-based position.

Key Responsibilities:

• Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
• Login to systems using contractor-provided devices under guidance and supervision.
• Perform hands-on laptop refresh activities following the defined project processes.
• Collect Legacy devices from users and issue new devices based on the migration schedule.
• Ensure accurate device tracking - handover and collect the correct number of units daily.
• Update all steps in the Contractor's workflow management system with precision.
• Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
• Carry out daily manual stock checks and communicate findings to site leadership.
• Prepare collected devices for return - package using original boxes, label per Designation Rules ("Disposal" or "Refurbishment").
• Secure all devices and equipment in onsite storage at the end of each day.

Key Skills:

• Previous experience in IT support, deployment, or refresh projects.
• Strong attention to detail and ability to follow strict processes.
• Good communication and reporting skills.
• Ability to work independently and within a team.
• Physically able to move equipment between locations safely.

Salary (Rate): 180

City: Belfast

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT