IT Support, 2nd Line Support, Laptop, Refresh,Desktop

Summary: The role of Support Technician in the Laptop Refresh Clinic involves assisting in the deployment and refresh of end-user devices as part of a major technology rollout. The position requires proactive individuals who can efficiently manage device logistics and ensure accurate tracking and reporting throughout the process. Candidates should ideally possess SC clearance and be prepared for an immediate start. This is a contract-based, on-site position located in Lisburn.

Key Responsibilities:

• Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
• Login to systems using contractor-provided devices under guidance and supervision.
• Perform hands-on laptop refresh activities following the defined project processes.
• Collect legacy devices from users and issue new devices based on the migration schedule.
• Ensure accurate device tracking - handover and collect the correct number of units daily.
• Update all steps in the Contractor's workflow management system with precision.
• Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
• Carry out daily manual stock checks and communicate findings to site leadership.
• Prepare collected devices for return - package using original boxes, label per Designation Rules ("Disposal" or "Refurbishment").
• Secure all devices and equipment in onsite storage at the end of each day.

Key Skills:

• Previous experience in IT support, deployment, or refresh projects.
• Strong attention to detail and ability to follow strict processes.
• Good communication and reporting skills.
• Ability to work independently and within a team.
• Physically able to move equipment between locations safely.

Salary (Rate): £180

City: Lisburn

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT