IT Services Manager

IT Service Manager (Active SC Clearance) - £500/day via Umbrella - 3 Month Contract - Birmingham (Hybrid) - SCC Flex Contract

We are seeking an experienced IT Service Manager (SC Cleared) to join a Digital Workplace team delivering end-to-end digital services. This is a great opportunity for an IT Service Manager to lead service delivery, support live operations, and drive successful service transition into BAU.

Your responsibilities as the IT Service Manager:

• Manage day-to-day delivery and support (including incident management) for services.
• Ensure services align with ITIL standards and meet SLAs/OLAs.
• Support the Senior Service Manager with end-to-end service delivery across teams.
• Act as Transition Manager, ensuring smooth onboarding of new products into live service.
• Build strong relationships with internal teams and external suppliers.
• Contribute to business continuity and service improvement initiatives.

As a successful IT Service Manager, you will have:

• Hold Active SC Clearance
• Proven experience as an IT Service Manager across the full-service lifecycle.
• Strong ITIL and ITSM environment knowledge.
• Experience managing service transition into live environments.
• Excellent stakeholder management and communication skills.
• A proactive, customer-focused mindset with strong organisational ability.

If you are an IT Service Manager looking to make an impact in a fast-paced environment, apply today - professional references required.

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