IT Service Manager

IT Service Manager

Posted 1 week ago by Tedaisy Insurance Group

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Negotiable
Undetermined
Hybrid
Salisbury, England, United Kingdom
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Business Continuity Business Continuity Planning Cloud Computing Cloud Services Cloud Technology Control Objectives For Information And Related Technology (COBIT) Cyber Security Data Protection Strategy General Insurance Information Technology Infrastructure Library Information Technology Operations IT Infrastructure IT Service Management Management Management Process Pet Insurance SIPOC Process Stakeholder Management User Experience

Summary: The IT Service Manager at Tedaisy Insurance Group will oversee IT service delivery, ensuring efficient technology operations that align with business objectives. This role involves managing IT service efficiency, enhancing user experience, and ensuring compliance with industry regulations. The ideal candidate will work closely with IT support suppliers and engage with stakeholders to drive continuous service improvements. The position is primarily office-based in Salisbury, with some flexibility for remote work after six months.

Key Responsibilities:

  • Work with IT support supplier to ensure timely incident resolution.
  • Create & oversee IT service desk for various tech platforms.
  • Manage problem management processes to minimize disruptions.
  • Define and monitor SLAs, ensuring IT services meet business needs.
  • Drive continuous service improvements and implement best practices.
  • Optimize IT processes for efficiency and cost-effectiveness.
  • Manage the transition to compliance with IT regulations (e.g., GDPR, NIST, ISO).
  • Manage IT risks, cybersecurity, and business continuity planning.
  • Conduct regular audits and ensure adherence to data protection policies.
  • Lead IT service transitions and minimize operational disruptions.
  • Oversee vendor relationships, ensuring contract compliance and service quality.
  • Manage IT assets and software licensing.
  • Act as a bridge between IT and end users, aligning IT services with company objectives.
  • Provide regular reports and insights to senior leadership.
  • Ensure a user-centric approach to IT service delivery.

Key Skills:

  • Experience in IT service management, preferably in the insurance or financial sector.
  • Certifications: ITIL, COBIT, or relevant ITSM certifications preferred.
  • Strong organisational, problem-solving, and stakeholder management skills.
  • Familiarity with cloud services, cybersecurity, and IT infrastructure.

Salary (Rate): undetermined

City: Salisbury

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Description

Type of work: Full Time - Office based London - 1 day a month 1 day a week WFH after 6 months

About Us

As a leading Insurtech specialising in pet insurance, Tedaisy Insurance Group is dedicated to delivering quality products with exceptional digital customer experiences. We have a passion for pet well-being and are trusted by thousands of dog and cat owners throughout the UK. We’re ambitious, we’re passionate and we’re brave - always looking for ways to grow, improve and be the best we can be!

About The Role

We are seeking an IT Service Manager to oversee IT service delivery, ensuring seamless technology operations that support business goals. The ideal candidate will drive IT service efficiency, enhance user experience, and ensure compliance with industry regulations.

Key Responsibilities

Qualifications & Skills

  • IT Service Management & Operations
  • Work with our IT support supplier to ensure timely incident resolution.
  • Create & oversee IT service desk for our various tech platforms
  • Manage problem management processes to minimize disruptions.
  • On site triaging and 1st line support if needed
  • Service Delivery & Improvement
  • Define and monitor SLAs, ensuring IT services meet business needs.
  • Drive continuous service improvements and implement best practices.
  • Optimize IT processes for efficiency and cost-effectiveness.
  • Risk, Security & Compliance
  • Manage the transition to compliance with IT regulations (e.g., GDPR, NIST, ISO).
  • Manage IT risks, cybersecurity, and business continuity planning.
  • Conduct regular audits and ensure adherence to data protection policies.
  • Change & Vendor Management
  • Lead IT service transitions and minimize operational disruptions.
  • Oversee vendor relationships, ensuring contract compliance and service quality.
  • Manage IT assets and software licensing.
  • Stakeholder Engagement & Strategy
  • Act as a bridge between IT and end users, aligning IT services with company objectives.
  • Provide regular reports and insights to senior leadership.
  • Ensure a user-centric approach to IT service delivery.

Experience in IT service management, preferably in the insurance or financial sector.

Certifications: ITIL, COBIT, or relevant ITSM certifications preferred.

Skills: Strong organisational, problem-solving, and stakeholder management skills.

Technical Knowledge: Familiarity with cloud services, cybersecurity, and IT infrastructure.

What We Offer

  • 25 days of holiday per year
  • Your birthday off (paid)
  • 4 x salary life assurance
  • Company pension
  • £500 towards your wellbeing each year
  • Healthcare, including 24/7 GP advice and a mental health helpline.
  • Discounts at hundreds of brands you know & love
  • Employee assistance program
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