IT Service Management - Business Analyst 2
Posted 4 days ago by 1750328363
Negotiable
Outside
Hybrid
USA
Summary: The role of Business Analyst 2 - IT Service Management involves reviewing and analyzing business systems and user needs, with a focus on configuration management within the IT Service Management team. The position requires collaboration with various IT teams to ensure compliance with configuration management practices and policies. Candidates must possess advanced knowledge of ITIL principles and experience with configuration management databases. The role is based in Austin, Texas, with a hybrid working arrangement of three days remote and two days on-site.
Key Responsibilities:
- Review, analyze, and evaluate business systems and user needs.
- Formulate systems to align with overall business strategies.
- Oversee the configuration management process and ensure accurate documentation of configuration items.
- Establish and maintain the configuration management plan and coordinate with IT teams.
- Define configuration identifications, manage configuration changes, and conduct compliance audits.
- Prepare solution options, risk identification, and financial analyses.
- Write detailed descriptions of user needs and program functions.
Key Skills:
- Advanced knowledge of ITIL configuration management principles and best practices.
- Excellent problem-solving and critical thinking skills.
- Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian.
- Experience performing regular configuration audits.
- Ability to verify and audit configuration status.
- 3-5 years of experience as a Configuration Manager or similar role.
- ITIL 4 Foundation certification.
Salary (Rate): undetermined
City: Austin
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Solicitation Reference Number: 529501430
Direct Client: Texas Health and Human Services Commission
Working Title: Business Analyst 2 - IT Service Management
Work Location: Austin, Tx - Position will be 3 days remote with 2 days (Tuesdays and Thursdays) required to be onsite
JD:
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
The configuration manager oversees the configuration management process, as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with HHS agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: | ||
Years | Required/Preferred | Experience |
5 | Required | Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices. |
5 | Required | Excellent problem-solving and critical thinking skills and a strong attention to detail. |
5 | Required | Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc. |
4 | Required | Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives. |
4 | Required | Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements. |
4 | Required | 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards. |
4 | Required | ITIL 4 Foundation certification. |