IT Service Desk Technician
Posted Today by Amvia Limited
£30,000 Per year
Undetermined
Onsite
Sheffield, England, United Kingdom
Summary: The IT Service Desk Technician role at Amvia Limited involves providing technical support in an office-based setting in Sheffield City Centre. The position requires strong communication skills and technical knowledge in IT and telecommunications, with a focus on customer service and problem-solving. The role includes a requirement for out-of-hours cover and offers opportunities for career development within a supportive team environment. Candidates should have proven experience in a similar technical support role and a good understanding of various IT systems and security tools.
Key Responsibilities:
- Provide technical support to customers and suppliers over the phone and via email.
- Conduct root-cause analysis to resolve technical issues.
- Respond to tickets raised through the ticketing portal or email.
- Utilize the full Microsoft Office Suite in daily tasks.
- Maintain knowledge of TCP/IP, networking, and network topologies.
- Support Windows and Mac operating systems.
- Manage MS365 admin tasks including Entra ID, SharePoint, Teams, Intune, and Exchange.
- Implement Cyber Security tools and practices.
Key Skills:
- Proven technical support experience in IT, MSP, or telecommunications.
- Strong English-speaking and communication skills.
- Good literacy skills for ticket responses.
- Understanding of TCP/IP, networking, and network topologies.
- Knowledge of Windows and Mac operating systems.
- Experience in a single IT service desk for at least 12 months.
- Familiarity with Cyber Security tools.
- Working knowledge of MS365 admin.
Salary (Rate): £30,000.00 yearly
City: Sheffield
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Desk Technician - IT and Telecoms
Salary: £25 -30k per annum
Setting: Office-based - Sheffield City Centre
Hours: Monday - Friday, 08:30 to 17:30 - Requirement for out-of-hours cover, 1 week out of 4, year-round
Leave: 20 days plus bank holidays
Amvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth.
We are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients' businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you.
Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone - you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) - the bulk of our work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange).
Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these.
Why Join
- Birthdays are a free holiday day.
- Gym/Health Club Membership: Your choice of fitness facility.
- Modern Office Environment: Contemporary workspace in Sheffield city centre.
- Career Progression: Clear path for advancement in a growing company.
- Supportive Team Culture: Work with passionate professionals who celebrate success.
This is an exceptional opportunity to join a forward-thinking technology company. Amvia Limited invests in our people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV