IT Service Desk Technician
Posted 5 days ago by TipTopJob
£200 Per day
Inside
Onsite
Gloucester, England, United Kingdom
Summary: The IT Service Desk Technician role involves providing 1st and 2nd line technical support for a public sector organization located near Gloucester. The technician will assist internal users with various hardware and software issues while working in an ITIL environment. Candidates must possess relevant security clearances and have experience with Microsoft tools and ITSM processes. This position is on-site and requires driving capability.
Key Responsibilities:
- Working through technical issues related to desktop, laptop, network, and application issues.
- Providing 1st and 2nd line support to internal users via telephone, self-service portal, emails, and in-person walk-ups.
- Support users with Microsoft Office 2016/365, Windows 10/11, Outlook, SharePoint, and other Microsoft tools.
- Experience with Intune or SCCM.
- Experience with Active Directory.
- Logging and managing tickets in the business's ITSM.
- Working with escalation points in line with agreed service levels.
- Visit user desks or remote offices when required to provide on-site support.
- Maintain accurate asset and configuration records.
- Understanding of ITIL processes.
- Experience with ITSM tools.
- Excellent communication skills.
Key Skills:
- Experience in IT Service Desk support.
- Knowledge of Microsoft Office 2016/365, Windows 10/11, Outlook, and SharePoint.
- Familiarity with Intune or SCCM.
- Experience with Active Directory.
- Proficiency in ITSM tools and processes.
- Strong communication skills.
- Relevant security clearances (NPPV3, SC, or DV Clearance).
- Ability to work in an ITIL environment.
Salary (Rate): £200/day
City: Gloucester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
IT Service Desk Technician : Gloucester (on site and must be able to drive) : 6:Month Contract : GBP180:GBP200/day inside IR35
Im seeking an experienced IT Service Desk Technician for a public sector organisation based just outside of Gloucester. Youll be supporting internal users on a range of 1st and 2nd line technical issues, ranging across hardware, software and other services. Youll be working alongside an established team, within an ITIL environment, dealing with users face to face, remotely and occasional walk ins. Must have NPPV3, SC, or DV Clearance is highly desirable.
Key Responsibilities For The IT Service Desk Technician
- Working through technical issues related to desktop, laptop, network, and application issues.
- Providing 1st and 2nd line support to internal users via telephone, self:service portal, emails, and in:person walk:ups.
- Support users with Microsoft Office 2016/365, Windows 10/11, Outlook, SharePoint, and other Microsoft tools.
- Experience with Intune or SCCM
- Experence with Active Directory
- Loging and managing tickets in the businesses ITSM
- Working with escalation points in line with agreed service levels.
- Visit user desks or remote offices when required to provide on:site support
- Maintain accurate asset and configuration records.
- Understanding of ITIL processes
- Experience with ITSM tools.
- Excellent communication skills
If you are interested in this role or looking for something similar, Alex directly on you are interested in this position please click apply. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.