Summary: The IT Service Desk Technician role involves providing support in a busy, customer-facing environment for a public sector client in Dundee. The position is a 9-month contract requiring on-site presence twice a week, focusing on incident management and troubleshooting various IT systems and software. Candidates should have experience with ITIL standards and a strong ability to communicate technical issues to non-technical staff.

Key Responsibilities:

• Manage incidents, service requests, problems, and assets using a Service Desk tool.
• Support common office software and systems including Microsoft Windows 10/11, Azure Services, and Office 365.
• Troubleshoot and resolve IT hardware problems.
• Work collaboratively with the IT team to improve service delivery.
• Plan and deliver workload to meet IT service level agreements.

Key Skills:

• Experience in a customer-facing IT Service Desk environment.
• Knowledge of ITIL standards.
• Excellent communication skills.
• Ability to work under pressure and manage workload independently.
• Educated to HNC level or equivalent in an ICT related discipline.

Salary (Rate): undetermined

City: Dundee

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT