IT Service Desk Technician - 1st Line Support
Posted 2 days ago by W Talent
£150 Per day
Undetermined
Onsite
Hoddesdon, England, United Kingdom
Summary: This role is for an experienced IT Service Desk Technician focused on delivering exceptional 1st Line Support in a fast-paced environment. The position involves both face-to-face and remote support for over 2000 users, addressing a variety of technical issues. The contract is initially for three months and requires on-site presence in Hoddesdon. Candidates should ideally be within a 30 to 45-minute commute by car.
Key Responsibilities:
- Provide first line technical support via telephone and in person.
- Troubleshoot a wide range of technical issues, both hardware and software.
- Support various user devices like mobiles, tablets, and laptops.
- Address hardware and network connectivity challenges.
- Accurately log all incoming support requests within the ITSM tool.
- Manage workload effectively, ensuring all open tickets are updated daily.
- Provide comprehensive first line technical assistance.
- Ensure detailed and accurate ticket escalation when necessary.
- Contribute to ICT projects and perform additional duties as assigned.
Key Skills:
- Experience in IT Service Desk support.
- Proficiency with Microsoft Office 365, Windows 11, and Android operating systems.
- Strong troubleshooting skills for hardware and software issues.
- Ability to manage and prioritize workload effectively.
- Excellent communication skills for face-to-face and remote support.
- Experience with ITSM tools for logging support requests.
Salary (Rate): £150.00 per day
City: Hoddesdon
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Superb Contract role for an experienced IT Service Desk Technician who enjoys working within a fast paced IT Support role, as part of a team providing users with fantastic 1st Line Support in both a face to face and remote support environment. This is an initial 3 month contract , based on-site for our established client in Hoddesdon Ideally you will be within a 30 / 45 minute commute to Hoddesdon, by car.
IT Service Desk Technician - 1st Line Support
Location: Hoddesdon
Contract Length: 3 Months
Day Rate: £150.00 per day
Shift Pattern: 07:30 - 16:30 / 08:00 - 17:00 / 8:30-17:30 (Finish at 4pm on Friday's)
Job Role: As part of a team supporting over 2000 users, both deskside and remote support. Troubleshooting a wide range of technical issues, both hardware and software. Supporting various user devices like mobiles, tablets, and laptops, alongside expertise with software applications such as Microsoft Office 365, Windows 11, and Android operating systems, as well as addressing hardware and network connectivity challenges. Providing first line technical support via telephone and in person Provide direct, onsite first line support to head office visitors for immediate IT needs. Accurately log all incoming support requests within the ITSM tool. Effectively manage your workload, ensuring all open tickets are updated daily, with clear progress notes and defined next steps to ensure transparency and timely resolution. Provide comprehensive first line technical assistance. When escalation is necessary, ensure the ticket contains a detailed and accurate account of the request to facilitate a seamless transition to other ICT teams. Contribute to ICT projects and perform additional first-line service desk duties as assigned by the ICT Service Desk Manager.