IT Service Desk Support (1st Line Support)
Posted 3 days ago by Public Sector Resourcing CWS
Negotiable
Inside
Hybrid
Swindon, Wiltshire, UK
Summary: This role is for an IT Service Desk Support (1st Line Support) position based in Swindon, offering a hybrid working arrangement. The position is a fixed-term contract lasting between 6 to 12 months, aimed at supporting first line service desk activities within IT/Customer Support Services. The role is part of a transformation initiative at UKSBS to enhance public sector business services.
Key Responsibilities:
- Support the delivery of first line (Tier 1) service desk activities.
- Assist customers with IT-related issues and inquiries.
- Collaborate with team members to improve service delivery.
- Document and track service requests and incidents.
Key Skills:
- Experience in IT support or customer service.
- Strong communication and interpersonal skills.
- Ability to troubleshoot and resolve technical issues.
- Familiarity with service desk software and ticketing systems.
Salary (Rate): £27,756 yearly
City: Swindon
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
IT Service Desk Support (1st Line Support)
Swindon (Hybrid working) - 6-12 Month FTC
Band C - £27,756
It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider.
About the Role:
This role operates within IT/Customer Support Services and supports the delivery of first line (Tier 1) service desk activities across a range of bus click apply for full job details