IT Service Desk Lead
Posted 7 days ago by Northern Ireland Housing Executive
£41,511 Per year
Undetermined
Undetermined
Belfast, Northern Ireland, United Kingdom
Summary: The IT Service Desk Team Lead will support the IT Service Manager in aligning IT service management processes with organizational needs. This role involves leading a team of IT Service Desk staff, ensuring effective implementation of IT service processes, and promoting ITIL principles. The position requires a proactive approach to managing defined areas and projects independently.
Key Responsibilities:
- Assist the IT Service Manager in aligning IT service management processes with organizational requirements.
- Lead a team of IT Service Desk staff, providing direction, support, and guidance.
- Ensure IT service processes are well defined, implemented, and operated across the organization.
- Promote the adoption of ITIL principles within and beyond the IT Department.
- Play a major role in defined areas and projects independently.
Key Skills:
- At least 2 years' relevant experience in an IT Service Desk environment within the last 4 years.
- Strong leadership and team management skills.
- Knowledge of ITIL principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage projects effectively.
Salary (Rate): £41,511 yearly
City: Belfast
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job ref: 2025-113
Job type: Permanent
Location: Housing Centre, Belfast
Salary: £36,124 - £41,511
Closing date: Thursday 10 Jul 2025 16:30
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.
BAND: 6
JOB PURPOSE: The IT Service Desk Team Lead will assist the IT Service Manager in ensuring that IT Service management processes are aligned with the IT service requirements of the organisation. Take a lead role to ensure that IT Service processes are well defined, implemented and operated across the organisation. Lead a team of IT Service Desk staff, offering necessary direction, support and guidance. Promote the adoption of ITIL principles within and beyond the IT Department In this capacity the IT Service Desk Team Leader will play a major part in defined areas and projects independently.
REQUIREMENTS:
- Can demonstrate at least 2 years' relevant experience within the last 4 years working in an IT Service Desk environment. (Please include dates)
APPLICATION PROCESS
Application should be made using the on-line application form. Instructions on how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.