IT Service Desk Laptop Refresh Coordinator
Posted Today by Randstad Technologies
£33 Per hour
Inside
Hybrid
London, UK
Summary: The IT Service Desk Laptop Refresh Coordinator will oversee a monthly hardware refresh program for over 2,000 employees across various regional offices. This role requires strong organizational skills and the ability to coordinate between technical teams, HR, and vendors. Key responsibilities include data reconciliation, operational coordination, logistics management, and reporting. The position is based in London and operates on a hybrid working model.
Key Responsibilities:
- Data Reconciliation: Comparing CMDB and Microsoft Intune records to identify and fix discrepancies in user assignments and device status.
- Operational Coordination: Raising and tracking Jira tickets for Service Desk/IT Ops teams and chasing them through to closure.
- Logistics Management: Compiling hardware volumes, raising orders with approved vendors, and tracking deliveries across various UK and regional sites.
- Reporting: Maintaining "clean" trackers and runbooks to ensure audit trails and version control.
Key Skills:
- Proven Experience: Prior background in IT Asset Coordination, Desktop Refresh projects, or IT Operations support.
- Technical Literacy: Comfort navigating CMDB tools and Microsoft Intune (querying devices/users).
- Excel Mastery: Ability to use filters, lookups, and conditional formatting to manage large datasets accurately.
- Scale Mindset: Experience working across multi-office or multi-region environments rather than a single site.
- Ticketing Proficiency: Hands-on experience with Jira (or similar) for workflow management.
Salary (Rate): £33 per hour
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
IT Service Desk Laptop Refresh Coordinator
Location: London (Hybrid)
Duration: 9-Month Contract
Rate: £33 per hour (Umbrella)
Start Date: ASAP
Are you a highly organized IT professional with a knack for data reconciliation and large-scale deployment? We are seeking a Laptop Refresh Coordinator to manage a recurring monthly hardware refresh program for over 2,000 employees across multiple regional offices.
The RoleYou will act as the central point of contact between technical teams, HR, and vendors to ensure a seamless hardware life cycle. Your focus will be on:
Data Reconciliation: Comparing CMDB and Microsoft Intune records to identify and fix discrepancies in user assignments and device status.
Operational Coordination: Raising and tracking Jira tickets for Service Desk/IT Ops teams and chasing them through to closure.
Logistics Management: Compiling hardware volumes, raising orders with approved vendors, and tracking deliveries across various UK and regional sites.
Reporting: Maintaining "clean" trackers and runbooks to ensure audit trails and version control.
What You'll Need
Proven Experience: Prior background in IT Asset Coordination, Desktop Refresh projects, or IT Operations support.
Technical Literacy: Comfort navigating CMDB tools and Microsoft Intune (querying devices/users).
Excel Mastery: Ability to use filters, lookups, and conditional formatting to manage large datasets accurately.
Scale Mindset: Experience working across multi-office or multi-region environments rather than a single site.
Ticketing Proficiency: Hands-on experience with Jira (or similar) for workflow management.
If interested, please apply now or share your updated CV to (see below)
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
