IT Service Desk Analyst - up to £245/day Inside IR35 - Hybrid
Posted 2 weeks ago by Involved Solutions on Reed
£245 Per day
Inside
Hybrid
London
Summary: The IT Service Desk Analyst role is a hybrid position based in The City of London, focused on providing technical support to a law firm for a duration of 3 months, with potential for extension. The analyst will troubleshoot hardware and software issues, manage user accounts, and support various legal applications. Candidates should possess a passion for IT and prior experience in a professional services environment, particularly within a law firm. Strong communication skills and a willingness to learn are essential for success in this role.
Key Responsibilities:
- Troubleshoot laptop and hardware issues.
- Support applications including Word, Excel, PowerPoint, Teams, and SharePoint.
- Manage user accounts and email issues using Active Directory and Exchange.
- Work with legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand, and Intapp.
- Provide customer service support to lawyers, paralegals, and PAs.
Key Skills:
- Office 365 experience (Word, Excel, PowerPoint, Exchange/Outlook, SharePoint, Teams).
- Customer service experience.
- Active Directory experience.
- Previous experience in a professional services environment.
- Strong communication skills.
- Passion for IT and a dynamic thinker.
- Fast learner with Windows 10 experience.
Salary (Rate): 245
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT