IT Service Desk Analyst - up to £245/day Inside IR35 - Hybrid
Posted 2 weeks ago by Involved Solutions
£245 Per day
Inside
Hybrid
City of London, London
Summary: The IT Service Desk Analyst role involves providing technical support to a law firm, assisting lawyers and staff with hardware and software issues. The position is hybrid based in the City of London and is initially offered as a 3-month contract with potential for extension. Candidates should have a passion for IT and prior experience in a professional services environment, particularly within a law firm. The role requires troubleshooting various applications and managing user accounts in Active Directory and Exchange.
Key Responsibilities:
- Provide technical support for hardware and software issues, including laptops and applications like Word, Excel, PowerPoint, Teams, and SharePoint.
- Manage user accounts in Active Directory and Exchange, including email issues and distribution lists.
- Support a wide array of legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand, and Intapp.
- Assist lawyers, paralegals, and PAs with IT-related inquiries and issues.
- Demonstrate a passion for IT and a willingness to learn.
Key Skills:
- Proficiency in Office 365 applications (Word, Excel, PowerPoint, Exchange/Outlook, SharePoint, Teams).
- Customer service experience.
- Experience with Active Directory.
- Previous experience in a professional services environment, preferably a law firm.
- Strong communication skills.
- Dynamic thinking and fast learning abilities.
- Experience with Windows 10.
Salary (Rate): £245
City: City of London
Country: United Kingdom
Working Arrangements: Hybrid
IR35 Status: Inside IR35
Seniority Level: Mid-Level
Industry: IT