IT Service Desk Analyst/IT Support Engineer, £200 per day inside IR35
Posted 1 day ago by Bench IT Limited on JobServe
£200 Per day
Inside
Onsite
London, UK
Summary: The IT Service Desk Analyst/IT Support Engineer role involves providing essential 1st and 2nd line support within a large organization in London. The position requires troubleshooting hardware and software issues, managing IT Service Desk tickets, and ensuring a positive user experience. The successful candidate will also assist with onboarding and offboarding processes. This is a full-time, on-site position with a rolling contract of 3 months.
Key Responsibilities:
- Providing 1st & 2nd Line Support
- Support hardware and software troubleshooting, including: Windows OS, Office 365, Active Directory, Intune, and use of ticketing systems
- Manage IT Service Desk tickets, including incidents, service requests, and user account administration
- Provide customer service and technical support, ensuring efficient issue resolution and a positive user experience
- Assist with onboarding and offboarding, ensuring smooth IT setup for new starters and leavers
Key Skills:
- Experience in IT Service Desk or IT Support roles
- Proficiency in troubleshooting Windows OS and Office 365
- Knowledge of Active Directory and Intune
- Experience with ticketing systems
- Strong customer service skills
Salary (Rate): £200
City: London
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT