IT Service Desk Analyst

Overview

We are seeking a reliable and customer-focused Service Desk Analyst to join our IT support team in Nottingham on an initial 3-month contract.

The successful candidate will provide first-line technical support to end users, logging and managing incidents and service requests while delivering excellent customer service.

This role is ideal for someone with previous service desk or IT support experience who is comfortable working in a fast-paced environment and has experience using Active Directory and ticket management systems.

Key Responsibilities

• Act as the first point of contact for all IT-related incidents and service requests.
• Log, categorise and prioritise support tickets accurately within the service management system.
• Provide first-line technical support via phone, email and in person.
• Manage user accounts within Active Directory, including:
• Password resets
• Account creation and deactivation
• Access management
• Group membership updates

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'.

We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.