IT Service Desk Analyst
Posted 1 day ago by Experis UK
Negotiable
Undetermined
Undetermined
Nottingham, England, United Kingdom
Summary: The IT Service Desk Analyst role offers an opportunity for both entry-level and experienced professionals to join a high-performing Service Desk team. This position involves being the first point of contact for IT-related queries while also engaging in 2nd-line technical responsibilities. The role emphasizes problem-solving, customer service excellence, and technical growth within a supportive team environment. Candidates must hold current Government SC Clearance and be comfortable with a rolling shift pattern.
Key Responsibilities:
- Serve as the primary point of contact for all IT-related queries.
- Accurately log incidents and provide "First-Fix" resolutions whenever possible.
- Handle 2nd-line escalations and work closely with specialist technical teams to meet SLAs.
- Deliver top-tier customer service to maintain prestigious customer standards.
Key Skills:
- Proactive attitude and eagerness to learn.
- Calm under pressure.
- Previous IT Service Desk experience is a plus, but not essential.
- Basic understanding of hardware and software is advantageous.
- Current Government SC Clearance.
- Comfort working in a rolling shift pattern (8am - 6pm).
Salary (Rate): undetermined
City: Nottingham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: IT
IT Service Desk Analyst - Level Up Your Technical Career
The Opportunity
Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you're an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. This isn't just your standard "password reset" role. While you'll be the first point of contact, you will also dive into 2nd-line technical responsibilities, giving you a broader scope of work and faster professional growth.
The Role
As a First Line Analyst, you are the face of IT. You'll be part of a close-knit, supportive team, ensuring that technical issues are resolved swiftly and efficiently.
Your Day-to-day Will Involve
- Being the Hero: Serving as the primary point of contact for all IT-related queries.
- Problem Solving: Accurately logging incidents and providing "First-Fix" resolutions whenever possible.
- Technical Growth: Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs.
- Excellence: Delivering top-tier customer service to maintain our "prestigious customer" standards.
What We Are Looking For
In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure.
Experience: Previous IT Service Desk experience is a plus, but not essential-full training is provided.
Skills: A basic understanding of hardware and software is advantageous.
Security: You must hold current Government SC Clearance to be considered for this site.
Flexibility: Comfort working in a rolling shift pattern (8am - 6pm) within a small, dedicated team.
Why Join Us?
Career Progression: Gain hands-on experience with 2nd-line technical tasks.
Diverse Team: We welcome everyone, from career-starters to seasoned IT veterans.
Prestigious Environment: Work on-site with a high-profile client in a professional, modern setting.
Ready to kickstart your next chapter in IT? If you have the right clearance and a "can-do" attitude, we want to hear from you.