IT Service Desk Analyst
Posted 2 days ago by 1770216681
£25 Per hour
Inside
Onsite
Nottingham
Summary: The IT Service Desk Analyst role offers an opportunity for both entry-level candidates and experienced professionals to join a dynamic Service Desk team. This position involves first-line support and 2nd-line technical responsibilities, allowing for professional growth and development. The ideal candidate will be proactive, eager to learn, and possess the necessary government security clearance. This role emphasizes delivering excellent customer service while resolving technical issues efficiently.
Key Responsibilities:
- Serving as the primary point of contact for all IT-related queries.
- Accurately logging incidents and providing "First-Fix" resolutions whenever possible.
- Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs.
- Delivering top-tier customer service to maintain "prestigious customer" standards.
Key Skills:
- Previous IT Service Desk experience is a plus, but not essential; full training is provided.
- A basic understanding of hardware and software is advantageous.
- Must hold current Government SC Clearance.
- Comfort working in a rolling shift pattern (8am - 6pm).
Salary (Rate): £25.20 per hour
City: Nottingham
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Entry Level
Industry: IT
IT Service Desk Analyst - Level Up Your Technical Career
The Opportunity
Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you're an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers.
This isn't just your standard "password reset" role. While you'll be the first point of contact, you will also dive into 2nd-line technical responsibilities, giving you a broader scope of work and faster professional growth.
The RoleAs a First Line Analyst, you are the face of IT. You'll be part of a close-knit, supportive team, ensuring that technical issues are resolved swiftly and efficiently.
Your day-to-day will involve:
Being the Hero: Serving as the primary point of contact for all IT-related queries.
Problem Solving: Accurately logging incidents and providing "First-Fix" resolutions whenever possible.
Technical Growth: Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs.
Excellence: Delivering top-tier customer service to maintain our "prestigious customer" standards.
What We Are Looking For
In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure.
Experience: Previous IT Service Desk experience is a plus, but not essential-full training is provided.
Skills: A basic understanding of hardware and software is advantageous.
Security: You must hold current Government SC Clearance to be considered for this site.
Flexibility: Comfort working in a rolling shift pattern (8am - 6pm) within a small, dedicated team.
Why Join Us?
Career Progression: Gain hands-on experience with 2nd-line technical tasks.
Diverse Team: We welcome everyone, from career-starters to seasoned IT veterans.
Prestigious Environment: Work on-site with a high-profile client in a professional, modern setting.
Ready to kickstart your next chapter in IT? If you have the right clearance and a "can-do" attitude, we want to hear from you.