Summary: The IT Service Desk Analyst role in Morden involves providing exceptional customer service and technical support for IT systems, primarily for 1st and 2nd line issues. The position requires troubleshooting across various platforms, including Windows, Office 365, and Azure, while managing user accounts and supporting both remote and on-site staff. This temporary contract may extend or lead to a permanent position, starting on January 6th. The role is classified as inside IR35.

Key Responsibilities:

• Provide outstanding customer service via phone and in person.
• Troubleshoot and resolve issues across Windows 10/11, Office 365, AOVPN, Autopilot, and Azure environments.
• Support users working remotely and on-site through VPN and remote support tools.
• Manage Active Directory, including user account setup and troubleshooting.
• Provide support for iOS and Android devices.
• Perform basic diagnostics and troubleshooting of hardware, including laptops and peripherals.
• Utilize IT Service Management (ITSM) tools for ticket management and asset tracking.
• Follow IT best practices, including ITIL principles.

Key Skills:

• At least 3 years’ experience in IT support roles, ideally 1st/2nd line.
• Strong knowledge of Windows 10/11, Office 365, and cloud services like Azure.
• Hands-on experience with AOVPN and related remote access tools.
• Excellent troubleshooting skills, with a proactive and flexible approach.
• Strong interpersonal and communication skills, focused on customer satisfaction.
• Familiarity with ITIL principles and practices.

Salary (Rate): 200

City: Morden

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT